TERMS & CONDITIONS

SD Luxury Car Detailing is committed to providing a high-quality mobile auto detailing, paint-protection, and ceramic-coating experience. These Terms & Conditions explain our service policies, client responsibilities, payment requirements, and service limitations.

By booking, approving, or receiving services from SD Luxury Car Detailing, you agree to these Terms & Conditions.

The most important policies appear under Cancellation & Rescheduling, Vehicle Preparation & Condition, Payment, and Service Guarantee.

Cancellation & Rescheduling Policy

A $40 non-refundable booking deposit is required to reserve an appointment. The deposit will be applied toward the total cost of the scheduled service.

If you need to reschedule, please provide at least 24 hours’ notice. With proper notice, your deposit may be transferred one time to a new appointment date, subject to availability.

If you cancel within 24 hours of the scheduled appointment, fail to appear, or are unavailable when we arrive, the $40 deposit will be retained as a cancellation fee. If no deposit was collected before the appointment, a $40 cancellation fee may be charged.

We reserve the right to require full or partial prepayment before rescheduling a client with repeated cancellations, no-shows, or late-payment history.

Vehicle Preparation & Condition

Please remove all personal belongings, valuables, cash, documents, weapons, and other significant items from the vehicle before service begins. SD Luxury Car Detailing is not responsible for personal property left inside the vehicle.

For safety and liability reasons, we do not move personal belongings. Areas containing personal items—including glove compartments, center consoles, trunks, storage compartments, and similar spaces—may not be cleaned.

Please remove excessive trash and debris before your appointment. If excessive trash is present, we may charge a $50 Trash Removal Fee or decline to perform certain interior services until the vehicle is prepared.

Clients are responsible for removing child safety seats, booster seats, and similar equipment before our arrival. We will not remove, reinstall, or adjust child safety seats under any circumstances. If a child seat remains in the vehicle, we will clean around it as reasonably possible, but we cannot guarantee complete results in that area.

Clients must accurately disclose the vehicle’s condition when booking. This includes excessive pet hair, sand, staining, odors, smoke residue, mold, mildew, urine, feces, vomit, blood, bodily fluids, chemical spills, chemical overspray, pests, or other hazardous conditions.

Undisclosed hazardous materials or unsafe conditions may result in additional charges, a modified service, postponement, or cancellation of the appointment. If we arrive and discover conditions that were not disclosed, SD Luxury Car Detailing may retain the deposit and charge for travel time, inspection time, or partial work already completed.

We reserve the right to refuse or stop work on any vehicle if conditions are unsafe, hazardous, unsanitary, misrepresented, or beyond the scope of the scheduled service.

Additional Fees and Estimates

Prices are based on the vehicle size, condition, requested services, time required, and information provided at booking. Final pricing may vary after an in-person inspection.

Additional charges may apply for conditions including:

• Excessive pet hair or sand

• Heavy staining or embedded dirt

• Smoke, mildew, mold, or strong odors

• Bodily fluids, waste, biohazards, or hazardous materials

• Excessive trash or debris

• Severe oxidation, contamination, brake dust, sap, tar, bug residue, or paint overspray

• Vehicles requiring substantially more time or labor than reasonably expected from the booking information

If additional charges are necessary, we will explain them and obtain your approval before performing additional work whenever reasonably possible. We will not add unexpected charges after service without prior communication, except where necessary to address a safety issue, undisclosed condition, or approved additional work.

Estimates are good-faith estimates based on the information available at the time they are provided. Estimates are valid for 30 days and may change if the vehicle’s condition, requested services, or labor requirements differ from the original description.

Service Limitations

We use professional-grade products, tools, and techniques, but some defects, stains, odors, and damage cannot be fully corrected through detailing.

Pet hair and sand can be difficult to remove completely. While we make every reasonable effort to remove visible pet hair and sand, complete removal is not guaranteed.

Stains, odors, discoloration, wear, tears, burns, fading, and embedded contamination may be permanent or may require additional services. We cannot guarantee complete removal of stains or odors.

Odors often require specialized treatment, such as ozone treatment, enzyme treatment, or professional remediation. Cleaning alone may not permanently remove odors.

Window glass may occasionally develop light streaking or film due to temperature, humidity, residue, or product curing. If this occurs, allow the vehicle to cool and wipe the glass with a clean microfiber towel. We will make reasonable efforts to correct visible streaking reported during the post-service inspection.

Headliners are cleaned with limited moisture and gentle methods to reduce the risk of adhesive failure, staining, or sagging. Complete stain removal from a headliner is not guaranteed. If a headliner appears fragile or likely to be damaged by cleaning, we may decline to clean it.

We are not responsible for markings, labels, finishes, buttons, knobs, switches, or trim that are already worn, deteriorated, heavily soiled, damaged, loose, or fragile. In some cases, cleaning may reveal pre-existing wear or cause deteriorated surfaces to lose markings or finish.

Baked-on brake dust, corrosion, etched contamination, wheel damage, and embedded stains may not be fully removable. Some wheels, trim pieces, paint surfaces, and interior materials may require repair or replacement rather than detailing.

Bird droppings, bug residue, tree sap, tar, hard-water spots, and other contaminants may chemically etch paint, glass, trim, or clear coat if left untreated. We will use reasonable and safe methods to improve the appearance, but complete correction may not be possible without paint correction, sanding, refinishing, repair, or replacement.

Exterior plastic trim that is faded, oxidized, gray, chalky, or severely weathered may not return to its original appearance. Trim-restoration results vary and are not guaranteed unless specifically stated in writing.

Wax, sealant, ceramic coating, and other paint-protection products require proper maintenance to perform as intended. Their durability may be reduced by automatic car washes, harsh chemicals, abrasive cleaning, environmental exposure, lack of maintenance, or pre-existing surface damage. We recommend safe hand washing and proper maintenance products.

On-Site Service Terms

We require reasonable access to the vehicle and a safe work area. Clients must provide a legal and safe location for mobile detailing, with adequate room to work around the vehicle.

For safety, clients, children, pets, and bystanders should remain at least 10–15 feet away from the work area unless speaking directly with a team member. Hoses, electrical cords, equipment, wet surfaces, chemicals, and open vehicle doors may create trip, slip, or other hazards.

If a client is more than 15 minutes late, unavailable, or unprepared for the appointment, we may shorten the service, charge for lost time, reschedule the appointment, or cancel the appointment at our discretion.

We may reschedule, modify, delay, or cancel an appointment because of unsafe weather, extreme heat, rain, high winds, poor air quality, illness, equipment failure, unsafe work conditions, or other circumstances beyond our reasonable control. When possible, we will notify the client and offer an alternative appointment.

Payment Terms

Payment is due in full immediately upon completion of the service, unless otherwise agreed to in writing before the appointment.

We accept payment through the methods communicated at the time of booking. The $40 booking deposit will be credited toward the final invoice.

Failure or refusal to pay may void the Service Guarantee and may result in collection efforts where permitted by law. The client is responsible for any reasonable collection costs, court costs, and attorney fees to the extent allowed by applicable law.

The person booking the service is responsible for payment, communication, approval of additional work, and participation in the pre-service and post-service inspection.

Service Guarantee

SD Luxury Car Detailing stands behind the workmanship included in your approved service package. If there is a clear and reasonable basis to believe that an included service was not completed as agreed, or that workmanship was below our professional standard, we will review the concern and may redo the affected portion of the service or provide another appropriate remedy.

To be eligible for review, clients must report concerns during the post-service inspection or within 24 hours after service completion. Please provide clear photographs and a written explanation by email at [your business email address].

We must be given a reasonable opportunity to inspect the concern and, when appropriate, correct the affected area. If a client declines a reasonable redo appointment, any refund will be limited to the value of the specific incomplete or unsatisfactory portion of the service, not the entire service.

The Service Guarantee does not apply to:

• Pre-existing damage, defects, stains, odors, wear, fading, oxidation, scratches, cracks, tears, burns, or deterioration

• Conditions disclosed or observed before service

• Areas blocked by personal belongings, child seats, equipment, or inaccessible compartments

• Results that cannot reasonably be guaranteed, including complete pet-hair removal, stain removal, odor removal, or restoration of damaged materials

• Services or repairs performed by another person after our service

• Damage or changes caused by the client, weather, accident, vandalism, automatic car washes, improper maintenance, or other events outside our control

• Undisclosed hazardous, biological, chemical, or unsafe conditions

• Work outside the approved service package or estimate

Unauthorized cleaning, repairs, treatments, or modifications made after our service may void the Service Guarantee for the affected area.

Photo and Video Rights

Unless you notify us in writing before service begins, you grant SD Luxury Car Detailing permission to take and use photographs and videos of your vehicle before, during, and after service for portfolio, training, advertising, website, and social-media purposes.

We will not intentionally identify you by name, publish your home address, or display your full license plate without your prior permission.

If you do not authorize marketing use of photos or videos of your vehicle, notify us before the appointment or complete the following opt-out statement:

I, (full name), do not authorize SD Luxury Car Detailing to use photographs or videos of my vehicle for marketing, advertising, website, or social-media purposes. I understand that photos or videos may still be retained for internal documentation, quality control, insurance, training, or recordkeeping purposes.

Date:

Signature:

Vehicle Inspection and Liability

We will conduct a reasonable pre-service inspection when possible. The client should identify known concerns, sensitive areas, existing damage, aftermarket modifications, loose trim, paint defects, malfunctioning components, or areas requiring special attention before service begins.

SD Luxury Car Detailing is not responsible for pre-existing damage or deterioration, including scratches, chips, cracks, fading, peeling paint, clear-coat failure, damaged trim, loose emblems, worn buttons, failing adhesives, torn upholstery, damaged electronics, water leaks, or mechanical issues.

Paint protection products, including waxes, sealants, and ceramic coatings, do not repair existing surface defects. Existing scratches, cracks, oxidation, contamination, paint failure, and other imperfections may remain visible and may affect the longevity or appearance of the applied protection.

To the extent permitted by law, SD Luxury Car Detailing is not responsible for loss or damage to vehicles or personal property caused by fire, theft, accident, severe weather, vandalism, hidden defects, mechanical failure, pre-existing conditions, or other events beyond our reasonable control.

Disputes and General Terms

Clients should contact SD Luxury Car Detailing promptly regarding any concern about completed work or an invoice. Service-quality concerns must be reported within 24 hours as described in the Service Guarantee section.

Invoice disputes must be submitted in writing within three days of the invoice date. The written notice should include the invoice number, a description of the concern, and any relevant photographs or documentation.

We will review reasonable disputes in good faith and, if we determine that an error occurred, make an appropriate correction.

We reserve the right to correct pricing errors, typographical errors, omissions, service descriptions, availability information, and other inaccuracies at any time.

If any provision of these Terms & Conditions is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

By booking or receiving services from SD Luxury Car Detailing, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing SD Luxury Car Detailing. We appreciate your business and look forward to providing a safe, professional, and high-quality service experience.

Tony
SD Luxury Car Detailing